AI web chat for your website

Answers for every visitor, right on your website.

Add an AI agent to your website with one snippet. It greets visitors, answers their questions from your own business knowledge and brings in your team, live, when a person is needed.

Start Free TrialSee how it works
Setup
1 snippet
Available
24/7
Handover
Live
harbourphonerepairs.com.au/services
HP
Maddie · Harbour Phone Repairs
Online now
Hi there 👋 Need a hand with a repair?
How much is a screen replacement for an iPhone 14?
An iPhone 14 screen is $289, and most are done same day if you drop in before midday. Want me to check what time suits?
Type a message…

Answers while they browse

The question gets answered before they leave.

Visitors usually have one question standing between them and getting in touch: a price, a time, whether you do the thing they need. Your AI agent answers it in the moment, at any hour, without them having to fill in a form and wait.

Answers come from knowledge you control. Point CSR-X at your website and it reads your pages for you, then add documents, price lists and FAQs for anything that isn't online.

Any hour of the day

Evenings and weekends are when many people finally get around to it. Your agent is there when they do.

From your own knowledge

Your website, documents and FAQs, kept in one place your agent answers from.

Lookups in your systems

With custom API tools, your agent can check orders, bookings or stock mid-chat.

✦
Maddie / Web Chat
Visitor on /services · 9:14pm
In Progress
Do you fix water damaged phones? Mine went in the pool.

Maddie used SearchKnowledgeBase · Water damage repairs

We do. Switch it off and don't charge it. Our water damage assessment is free, and the team will let you know what can be saved before any work starts.
Great, I'll bring it in tomorrow.
Answered at 9:14pm, from your own business knowledge.
Chat widget
Appearance
Save
Colour
Logo
HPharbour-logo.png
Agent name
Maddie
Greeting
Hi there 👋 Need a hand with a repair?
HPMaddie
Hi there 👋 Need a hand with a repair?
Add to your websiteCopy
<script src="…/init.js"></script>

Your widget, your brand

Looks like your site. Sounds like your team.

Set the colours, add your logo, name your agent and write the greeting visitors see first. The chat feels like part of your website, not a bolt-on.

Going live is a copy and paste. Add the snippet to your site and the widget appears, ready to help. No rebuild, no plugin hunting.

Your coloursYour logoAgent nameCustom greetingOne snippet to install

Live handover

Your team joins the chat while they're still there.

Some conversations deserve a person: a big order, a tricky problem, a customer who just wants to talk to someone. When that happens, a team member can take over the chat from inside CSR-X, in real time, while the visitor is still on your website.

They see everything the visitor has already said and an AI summary of what they need, so nobody has to start again.

Take over a live chat from CSR-X in real time
The full conversation and an AI summary, right in front of you
Handled from the same inbox as your calls, texts and emails
Conversation
Web Chat · Visitor online
Live
AI summary

Visitor manages 30 work phones and wants a business rate for screen repairs. Asked to speak with someone.

Is there someone I can talk to about a business account?
SSam from the team joined the chat
Hi, I'm Sam. Happy to help with a business rate for your 30 phones. Are they mostly the same model?
I need to run, can someone get back to me about the quote?
Of course. What's the best name and number for the team to reach you on?
Contact saved
NamePriya ShahMobile+61 4 5555 0123
Next morning · SMS from the team
Hi Priya, it's Sam from Harbour Phone Repairs. Following up on your chat last night about a business rate…

Never lose the lead

When they can't stay, the conversation can.

Visitors close the tab. When someone needs a follow-up, your agent can ask for their name, email or phone number so your team can pick it up later.

The follow-up can happen by SMS or email straight from CSR-X, and it's linked to the original chat. Your team always knows what was said and the customer never has to explain twice.

Your agent collects a name, email or phone number
Follow up by SMS or email from inside CSR-X
Every conversation linked to the same customer

Getting started

From sign up to chatting with visitors.

1

Add your knowledge

Point CSR-X at your website and add any documents or FAQs you want your agent to answer from.

2

Make it yours

Choose the colours, logo, agent name and greeting so the widget fits your site.

3

Paste the snippet

Add one script to your website and your agent is ready to start chatting with visitors.

Want to see it for yourself? The chat in the corner of this page is CSR-X. Go ahead and ask it something.

One agent, every channel

Start here. Add the rest when you're ready.

CSR-X is one AI customer service platform. The same agent, with the same knowledge and tools, answers on every channel you switch on. When a customer gets in touch more than one way, their conversations are linked, so your team sees the whole story.

Voice AI

Answer your phone around the clock in a natural voice, and transfer when a person is needed.

Explore Voice AI

Web Chat

You're here

Help visitors on your website the moment they have a question.

SMS

Two-way text conversations that fit around your customers' day.

Explore SMS

Email

Reply to routine emails from your own address, and hand the rest to your team.

Explore Email
Connect your agent to your own systems See pricing

Frequently asked questions

Web chat, answered.

How do I add the chat to my website?

CSR-X gives you a short script snippet. Paste it into your website, the same way you would add an analytics tag, and the chat widget appears on your pages.

Can I make the chat widget match my brand?

Yes. You can set the widget colours, add your logo, give your agent a name and write the greeting visitors see when they open the chat.

Can someone from my team take over a chat?

Yes. A team member can take over the conversation live from inside CSR-X while the visitor is still on your website. They see the full chat so far and an AI summary of what the visitor needs.

What happens if no one is available to help?

Your agent can collect the visitor's name, email or phone number so your team can follow up later. Follow-ups can be sent by SMS or email from CSR-X and are linked to the original chat.

Where does the agent get its answers from?

From a knowledge base you control. CSR-X can read your website for you, and you can add documents, price lists and FAQs. With custom API tools, the agent can also look things up in your own systems.

How is web chat priced?

Your subscription includes 500 AI text conversations each month, shared across web chat, SMS and email. Additional AI text conversations are billed per conversation. See the pricing page for current rates.

Get started

Put an AI agent on your website.

Start your free trial, add your business knowledge, style the widget and paste one snippet. Your agent can be chatting with visitors today.

Start your free trial

14-day trial · No credit card required