AI SMS for your business

Text with customers, without the wait.

Give customers a number they can text and an AI agent that replies straight away, day or night. It answers from your business knowledge, sends the links they need and hands over to your team when a person should take it from there.

Start Free TrialSee how it works
Conversations
Two-way
Replies
24/7
Number
Calls + texts
BP
Bayside Physio
Text message
Today 6:52am
Hi, do you have parking at the clinic? First visit next week
Hi! Yes, there's free parking behind the clinic, off Marine Parade. Here's a map:
Find us · Bayside Physio
baysidephysio.com.au/find-us
Perfect, thank you!

On their schedule

For customers who'd rather text than call.

On a train, in a meeting, standing in a queue. Plenty of customers can't, or would rather not, make a phone call. A text lets them ask when it suits them and reply when they're ready.

Your AI agent replies straight away, at any hour, from the knowledge you've given it about your business. No waiting until someone is free to check the messages.

Replies at any hour

Early mornings, late nights and weekends. Texts get an answer, not a "we'll get back to you".

A real conversation

Two-way messaging that follows the thread, even when the customer replies hours later.

Answers from your knowledge

Hours, services, prices and policies. Whatever you've told your agent, it can text back.

✦
Nova / SMS
+61 4 5555 0187
SMS
12:41pm
How long is an initial consult and what should I bring?
Initial consults are 45 minutes. Bring any scans or referral letters, and wear something comfortable you can move in.
4 hours later
Sorry, got busy. Do I need the referral or is it optional?
No problem! A referral is optional. You only need one if you're claiming through a GP care plan.
They reply when they're ready. Your agent is ready whenever they are.
"How do I book?"
Book an appointment
baysidephysio.com.au/book
"Where are you?"
Find us
baysidephysio.com.au/find-us
"Is there a form to fill in?"
New patient form
baysidephysio.com.au/new-patient
"What do you charge?"
Fees and rebates
baysidephysio.com.au/fees

Links that get it done

Send the link, right to their phone.

The answer is often a link: your booking page, a form, directions, a price list. Your agent can include the right one in its reply, landing on the phone in the customer's hand, ready to tap.

It works on phone calls too. With Voice AI, your agent can text a link to the caller mid-call, so they're not scrambling for a pen.

Booking pagesFormsDirectionsPrice listsLinks during calls

One number

The same number for calls and texts.

Your CSR-X number takes texts and phone calls. Customers can text it, or call and talk to your Voice AI agent, and either way they reach the same agent with the same knowledge.

Every text and call from the same customer is linked, so if someone texts in the morning and calls in the afternoon, your team sees both side by side.

One number for texts and Voice AI calls
The same agent, knowledge and tools on both
Texts and calls linked to the same customer
+61 4 5555 0187
Bayside Physio · Main number
SMS
AI agent replies to texts
Voice AI
AI agent answers calls
Jordan Lee · Conversation history
SMS · 8:05am · Asked about parking, answered by Nova
Call · 2:30pm · Asked about a GP care plan, transferred to reception
Alex Morgan
+61 4 5555 0164 · SMS
Needs Attention
AI summary

Customer's knee pain has got worse since last week's session. Wants advice from their physio before the next appointment.

Could someone from the team give me a call when they get a chance?
Reply by SMS…Send

Your team, connected

Text back, or pick up the phone.

When a text needs a person, it lands in CSR-X with an AI summary and the full thread. A team member can reply by SMS from the same number, or call the customer straight from the conversation.

Your team can start new text conversations too, for reminders, follow-ups or anything that's quicker by SMS than a phone call.

Reply by SMS from inside CSR-X
Call the customer straight from the conversation
Start new text conversations with customers

One agent, every channel

Start here. Add the rest when you're ready.

CSR-X is one AI customer service platform. The same agent, with the same knowledge and tools, answers on every channel you switch on. When a customer gets in touch more than one way, their conversations are linked, so your team sees the whole story.

Voice AI

Answer your phone around the clock in a natural voice, and transfer when a person is needed.

Explore Voice AI

Web Chat

Help visitors on your website the moment they have a question.

Explore Web Chat

SMS

You're here

Two-way text conversations that fit around your customers' day.

Email

Reply to routine emails from your own address, and hand the rest to your team.

Explore Email
Connect your agent to your own systems See pricing

Frequently asked questions

SMS, answered.

What number do customers text?

You get a phone number from CSR-X for your business. The same number can take phone calls with Voice AI, so customers can text or call the one number.

Can the agent send links by text?

Yes. Your agent can include links in its replies, such as a booking page, a form or directions. With Voice AI, it can also text a link to a caller during a phone call.

Can my team send texts too?

Yes. Team members can reply to any SMS conversation from inside CSR-X, and start new text conversations with customers.

Can we call a customer from a text conversation?

Yes. A team member can call the customer directly from the SMS conversation in CSR-X, with the full message thread in front of them.

Do text conversations show up alongside calls, chats and emails?

Yes. Everything lands in the same CSR-X workspace, and conversations from the same customer are linked, so your team can see their full history across channels.

How is SMS billed?

Inbound and outbound SMS messages are billed per message segment, whether your AI agent or a team member is texting. AI SMS conversations also count toward the 500 AI text conversations included in your subscription each month, shared with web chat and email. See the pricing page for current rates.

Get started

Give customers a number they can text.

Start your free trial, add your business knowledge and let your AI agent start replying to texts today.

Start your free trial

14-day trial · No credit card required