AI-Powered Customer Service

Your AI Agent.
Every Conversation.

Meet CSR-X. Your AI agent answers customer enquiries across voice, chat, SMS and email — around the clock. Your team steps in only when needed.

Get Started

Meet your AI agent

A customer service team that starts with AI.

Meet an AI agent you can make your own. Choose how it communicates, give it knowledge about your business and let it handle everyday customer conversations — day or night.

A personality that fits

Set its voice, style and instructions to represent your business.

Knowledge from your business

Give your agent the information it needs to answer relevant questions.

Ready for real conversations

Helpful, natural responses with a human team ready when needed.

✦

Nova / Live Chat

AI customer service agent

In Progress

Hi, what are your opening hours on Saturday?

We're open from 9am to 2pm on Saturdays. Is there anything else I can help with?

Perfect, thanks!

A helpful answer, without making your team stop what they're doing.

✦

Nova Active

Agent settings

Tools

Configured tools

Connect your agent to actions and information

Add Tool

SearchKnowledgeBase

Search your business knowledge for answers.

Utility

ConnectToHuman

Connect a conversation to a team member.

Utility

CheckBookingAvailability

Look up open appointment times in your booking system.

Custom

Nova used SearchKnowledgeBase

Search: Booking change policy

Configurable tools

Give your agent the power to act.

An AI agent should do more than answer questions. With configurable tools, CSR-X can search information, perform supported actions and bring people into the conversation.

Choose the capabilities your agent can use, configure how they work and build on them as your needs grow. It's your agent, working the way your business needs it to.

Knowledge searchHuman handoverCustom actions

Every channel, one experience

Wherever your customers reach out.

One AI agent across the channels your customers already use. Same knowledge, same approach, one place to manage the conversations.

Voice

Natural phone conversations with an AI agent ready to answer and assist.

Web Chat

Helpful, immediate conversations with visitors right on your website.

SMS

Convenient, two-way conversations that fit into your customers’ day.

Email

Handle routine enquiries and identify messages needing a thoughtful human reply.

Conversation

Live Chat

Needs Attention

SummaryMessagesCalls

AI summary

Customer would like to change an existing booking to Friday and requested help from the team.

Conversation timeline

Conversation started with Nova

Knowledge searched

Human assistance requested

Ready for a team memberAssign to me

Your team, connected

Humans step in. Context stays.

When a conversation needs your team, it lands in one shared workspace with the details that matter. See what the customer asked, what your AI agent did and what needs to happen next.

One shared place to review conversations across channels

AI summaries, history and activity for useful context

Clear statuses, ownership and follow-up for your team

Insights that matter

See the conversations. Spot the opportunities.

Understand what customers are asking, how your AI agent is helping, and which conversations need human attention — without digging through individual messages.

Analytics

Illustrative dashboard view

DayWeekMonth

▢Conversations

Channel activity

✧AI resolution

Outcomes

◌Needs attention

Team follow-up

◷Handling time

Service trends

Conversation trends

Activity across your channels

Conversations Human handovers AI handled

Follow the trends

See how conversation volumes and customer interests change over time.

Understand your AI

Explore what your agent is handling and when people step in.

Improve with context

Spot the subjects and requests that deserve more attention.