AI email for your support inbox

Your support inbox, answered.

Forward your support address to CSR-X. Your AI agent replies to routine emails from your own address and hands the ones that need a person to your team, who can have AI draft a reply whenever they want a head start.

Start Free TrialSee how it works
Setup
Forward
Replies from
Your address
AI drafts
On demand
support@ridgelineoutdoor.com
Forwarded to CSR-X
HC
Hannah Cole7:02am
Has my order shipped? #20417
Replied by Nova
PR
Priya Rao6:48am
Which jacket size should I get?
Replied by Nova
TN
Tom Nguyen6:15am
Stove arrived with a damaged valve
Handed to the team
FromRidgeline Outdoor Co. <support@ridgelineoutdoor.com>ToHannah Cole

Hi Hannah, good news: your order #20417 left our warehouse this morning and should arrive Thursday. Here's your tracking link…

Keep your address

Same address. A much faster reply.

There's no new address to publish. Forward the one customers already use, like support@ or hello@, to CSR-X and your agent starts working through what comes in.

Replies go out from your own business address, so to your customers it's simply your business writing back, only sooner.

Forward the address customers already know
Replies sent from your own business address
Nothing for customers to change or learn
A customer emails you
support@ridgelineoutdoor.com
✦
Forwarded to CSR-X
Your agent reads it and decides what to do
The reply comes from you
From: support@ridgelineoutdoor.com

The right response, every email

Reply or hand over. You set the rules.

Not every email should be answered by AI. Your agent reads each one and decides whether to reply itself or pass it to a person. You guide those decisions with settings and instructions written in plain language, and your team can still call on AI to draft a reply when they pick an email up.

Replied by the agent

Routine questions get a complete, accurate reply sent straight away, from your address.

For example: Where's my order? What's your returns policy?

Handed to a person

Emails that need your team arrive in CSR-X with an AI summary and the details already gathered.

For example: A refund request outside the usual policy.

Drafted when you ask

Picking up a handed over email? Ask AI for a draft reply, check it over and send it yourself.

For example: A tricky complaint you want to get right.
Email replies
Tool settings · Instructions
Save
Custom instructions

Reply directly to questions about order status, shipping times, sizing and our returns policy.

Hand over refund requests and anyone asking for an exception to a policy.

Hand over to the team if a customer is upset or mentions a faulty or unsafe product.

Your team, connected

Need to write back? Let AI draft it.

Emails handed over to your team arrive with the customer's message and an AI summary of what they need, in the same workspace as your calls, chats and texts.

When it's time to reply, ask AI for a draft and it writes one from the conversation and your business knowledge. Check it over and send it, instead of starting from a blank page. It's there when you want it, and out of the way when you don't.

Handed over emails arrive with an AI summary
Ask AI for a draft reply whenever you want one
Email lives alongside calls, chats and texts in one inbox
Refund for unused tent
Email · Marcus Webb
Needs Attention
AI summary

Customer bought a tent 40 days ago, never used it, and is asking for a refund. Our returns window is 30 days.

Sam is replyingDraft with AI
AI draft · requested by Sam

Hi Marcus, thanks for getting in touch. Our usual returns window is 30 days, but as the tent is unused we'd be happy to…

Send reply
From Hannah Cole

Hi, I ordered a sleeping bag last week (#20417) and haven't heard anything. Has it shipped? Also, can I still swap it for the larger size?

Nova used CheckOrderStatus · #20417

Nova used SearchKnowledgeBase · Exchanges and sizing

Replied by Nova · from support@ridgelineoutdoor.com

Hi Hannah, your order shipped this morning and should arrive Thursday. You can absolutely swap it for the larger size: once it arrives, just start an exchange from the link below within 30 days…

Complete answers

Every question in the email, answered in one reply.

Customers often pack several questions into one email. Your agent works through each of them, searches your knowledge base and, with custom API tools, checks your own systems for things like order status, then writes one complete reply.

No more back and forth over two or three days to answer something that could have been settled in one email.

Knowledge base searchCustom API toolsMulti-question repliesLinked customer history

One agent, every channel

Start here. Add the rest when you're ready.

CSR-X is one AI customer service platform. The same agent, with the same knowledge and tools, answers on every channel you switch on. When a customer gets in touch more than one way, their conversations are linked, so your team sees the whole story.

Voice AI

Answer your phone around the clock in a natural voice, and transfer when a person is needed.

Explore Voice AI

Web Chat

Help visitors on your website the moment they have a question.

Explore Web Chat

SMS

Two-way text conversations that fit around your customers' day.

Explore SMS

Email

You're here

Reply to routine emails from your own address, and hand the rest to your team.

Connect your agent to your own systems See pricing

Frequently asked questions

Email, answered.

Do I need a new email address?

No. Forward the address your customers already use, such as support@ or hello@, to CSR-X and your agent will start handling the emails that arrive.

Which address do replies come from?

Replies are sent from your own business email address, so customers see your business replying, just as they would if your team wrote back.

Will the AI reply to every email automatically?

Your agent decides how to handle each email. It replies to routine ones itself and hands over the ones that need a person to your team in CSR-X.

Can I control which emails the AI answers?

Yes. The email tool has settings and custom instructions where you describe, in plain language, which emails the agent should answer and when it should hand over to your team.

Can AI help my team reply to emails it hands over?

Yes. When a team member picks up an email, they can ask AI to draft a reply. They check it over and send it themselves.

Can the agent look up orders or bookings before replying?

Yes, with custom API tools. Connect your agent to your own systems and it can check things like order status or booking details and include them in its reply.

How is email priced?

Your subscription includes 500 AI text conversations each month, shared across email, web chat and SMS. Additional AI text conversations are billed per conversation. See the pricing page for current rates.

Get started

Let AI work through your support inbox.

Start your free trial, forward your support address and tell your agent how you'd like emails handled.

Start your free trial

14-day trial · No credit card required