Voice AI for your phone line

Voice AI that answers every call.

Put an AI agent on your phone number. It answers around the clock in a natural voice, helps callers with what it knows about your business, and transfers, takes a message or arranges a callback when a person is needed.

Start Free Trial Hear it for yourself
Answering
24/7
Voices
AU & US
Hold time
Zero
Nova is on the line
Harbour Phone Repairs · Inbound
00:42
Incoming call
Sunday · 11:42pm
Answered first ring
Callback booked
Monday · 9:00am

Hear it for yourself

Talk to an AI agent. Right now.

Call Nova, the AI agent that answers for CSR-X. Ask what an agent could do for your business, and hear how it handles a real conversation.

NovaAI agent · CSR-X
Available now
Uses your microphoneAbout 2 minutes · free, no sign-up

Try asking

“What exactly does CSR-X do?”
“How would I set up an AI agent for my business?”
“What happens when a customer needs to speak to a person?”
Not ready to talk? Hear a 38-second voice intro
0:00

Always answered

A phone agent that never misses a call.

Your Voice AI agent picks up on the first ring, day or night. It greets callers the way you choose, listens to what they need and answers from the knowledge you've given it about your business.

Use a new number from CSR-X or forward your existing line to it. Either way, callers hear a helpful voice instead of voicemail, whether it's 2pm on a Tuesday or 2am on a Sunday.

Available 24/7

Nights, weekends and public holidays. Every call is answered, not sent to voicemail.

On your phone number

Get a new number from CSR-X or forward your existing number to your agent.

Answers from your knowledge

Opening hours, services, pricing, policies. Whatever you have told it, it can tell your callers.

✦
Nova / Voice
Inbound call · 11:42pm
01:12
Hi, are you open tomorrow? And do you do same-day repairs?

Nova used SearchKnowledgeBase · Opening hours, repair services

We're open tomorrow from 8am to 5pm, and yes, same-day repairs are available for most phones if you drop in before midday. Would you like me to text you directions?
Yes please, that'd be great.
Answered after hours, from your own business knowledge.
✦
Nova Active
Agent settings · Voice
Voice
Choose a voice
Maddie
English · Australian
Oliver
English · Australian
Alexis
English · American
Caleb
English · American
Speaking paceNatural
Greeting
Thanks for calling Harbour Phone Repairs, this is Maddie. How can I help you today?
Pronunciation+ Add rule
Harbour Ph.Harbour Phone Repairs
Coolangattacool-un-GAT-ah

Voices and accents

A voice that sounds like your business.

Choose from a range of natural, expressive voices in American and Australian English. Pick one that suits your customers, then make it your own with a custom greeting and a speaking pace that feels right.

Got a product name, a suburb or a brand that's easy to get wrong? Add pronunciation rules so your agent says it the way your team does, every time.

Natural voicesAmerican & Australian EnglishCustom greetingSpeaking pacePronunciation rules

Knows your business

Real answers, not a phone menu.

Your Voice AI agent answers from a knowledge base you control. Point it at your website and CSR-X reads your pages for you. Add documents, price lists and FAQs, and it draws on those too.

Every question is answered from that knowledge in the moment, so callers get the same accurate information your team would give, without pressing 1 for anything.

Scan your website and keep the content in sync
Upload documents, policies and price lists
Add FAQs and answers written by your team
Knowledge
What your agent can answer from
Add source
harbourphonerepairs.com.au
Website · 10 pages
Synced
HomeServicesPricingContactAbout
Documents
3 files
Synced
Repair price list.pdfWarranty terms.docxStore policies.pdf
FAQs
12 questions and answers
Synced

Call handling

When a person is needed, it knows what to do.

Voice AI doesn't have to handle everything alone. Give your agent the tools to transfer calls, take messages and arrange callbacks, and tell it in plain language when to use each one.

Transfer to any number

Send the call to a mobile, an office line or a department. Set up as many destinations as you need, each with its own instructions.

Hand off to your phone system

Pass the call to an existing phone system, so your current setup keeps working with AI in front of it.

Connect to your team in CSR-X

Bring an available team member into the call inside CSR-X, with everything the caller has said so far.

Take a message

When nobody is available, the agent captures the caller's details and what they need, and flags it for follow-up.

Arrange a callback

Confirm the best number and time, and the request lands with your team ready to action.

Text a link mid-call

Directions, a booking page or a form. The agent can send a link by SMS to the number the customer is calling from.

Transfer destinations
Tell your agent where calls go, and when
Add destination
Sales
+61 7 5555 0142
When: the caller asks about new accounts, quotes or pricing for a business.
Workshop
+61 4 5555 0198
When: a caller has a repair in progress and wants to speak to the technician.
Existing phone system
Main office · after-hours voicemail
When: the caller insists on speaking to a person and no one is available in CSR-X.

Fits how you work

Your front door, or your whole phone system.

Some businesses want AI to answer first and pass calls on to the phones they already have. Others want one place to run all of their customer support. CSR-X does both.

A customer calls
Your number, any hour
✦
Voice AI answers
Greets, listens and helps from your knowledge
Resolved by the agent
Most everyday questions end here
Transferred to your phones
Any number or your existing system
Handed to your team in CSR-X
Live, with full context
Message or callback taken
Flagged for follow-up

Option one

AI in front of the phones you already have

Keep your existing phone system exactly as it is. CSR-X answers first, handles the routine calls and transfers the rest to your office line, a mobile, a department or another phone system. Your team picks up on the devices they use today.

Nothing to replace. Keep your numbers, handsets and phone system.
Transfer rules written in plain language, per destination.
Every call still logged in CSR-X with a summary of what was said.

Option two

Run your customer support in CSR-X

CSR-X is a complete customer service app. Your team can take the calls the agent hands over, right in CSR-X, with the conversation so far in front of them. Recordings, transcriptions, AI summaries and follow-ups live alongside your chat, SMS and email conversations.

Take calls, chats, texts and emails from one inbox.
Call recordings, transcriptions and AI summaries on every conversation.
Callbacks and follow-ups assigned to the right person.

Part of something bigger

Start with the phone. Grow from there.

Voice AI is one channel of the CSR-X platform. The same agent, with the same knowledge and tools, can handle your web chat, SMS and email too, and your team sees it all in one place.

Every channel

The same agent answers web chat, SMS and email with the same knowledge and tools.

See the platform

A team workspace

Conversations that need a person land in a shared inbox with AI summaries and history.

Insights

See what callers are asking, what the agent resolved and where your team stepped in.

Custom API tools

Let the agent look up orders or bookings in your own systems during a call.

Learn more

Frequently asked questions

Voice AI, answered.

Can I keep my existing phone number?

Yes. You can forward calls from your existing number to the number CSR-X gives your agent, so customers keep dialling the number they know. If you prefer, you can start with a brand new number instead.

What voices and accents are available?

CSR-X offers a selection of natural, expressive voices in American and Australian English. You can preview each voice, set the speaking pace and add pronunciation rules for names and terms specific to your business.

What happens when the agent can't help a caller?

You decide. The agent can transfer the call to any phone number or your existing phone system, connect the caller to a team member in CSR-X, take a message or arrange a callback. You describe when each option should be used, in plain language.

Do I have to answer calls in CSR-X?

No. Many businesses use CSR-X purely as the AI front door and have calls transferred to the phones they already use. If you would rather run everything in one place, your team can take calls directly in CSR-X alongside chat, SMS and email.

Are calls recorded and transcribed?

They can be. Recording and transcription are optional and configurable, including the notification callers hear. Every conversation also gets an AI summary so your team can catch up at a glance.

How much does Voice AI cost?

AI voice calls are billed per minute and include speech recognition, AI processing, voice generation and standard telephony. See the pricing page for current rates.

Get started

Give your phone line a Voice AI agent.

Start your free trial, choose a voice, add your business knowledge and have your agent answering calls today.

Start your free trial

14-day trial · No credit card required